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For an explanation about the changes from June 2016 affecting mark reviews and appeals, and the extra information available about enquiries about results, check out our latest blogs:
Appeals can be submitted by:
These are referred to as the ‘appellant’. We only communicate with the appellant unless they have provided written authority for us to communicate with someone else. Candidates and/or their parents/carers cannot appeal directly themselves.
Appeals can be submitted in relation to:
Appeals against malpractice decisions may also be considered where further evidence has come to light which changes the basis of the decision.
For the June 2016 series, we will be running an Appeals pilot:
The appeal process has two stages:
You must have had a Stage 1 appeal in order to proceed to Stage 2. We aim to complete both the Stage 1 and then Stage 2 appeal within 50 working days of your original appeal request.
More information can be found in the JCQ A guide to the awarding bodies’ appeals processes.
Send your Stage 1 appeal request to the OCR Appeals team at firstname.lastname@example.org within two calendar weeks of receiving the outcome of the enquiry about results or the decision. Your request should clearly set out the grounds for appeal.
The JCQ/App1 form in the JCQ A guide to the awarding bodies’ appeals processes can be used to form the basis of the appeal request.
You will receive an acknowledgement to your appeal request within five working days of submitting the request. Please contact the Appeals team at email@example.com if you do not receive an acknowledgement.
When we receive an application, we check whether the appeal can be considered. This is based on the grounds put forward, whether an enquiry about results has been completed and/or the timescale of the application.
We will inform you whether the appeal can be investigated and, if not, provide the reason why. If it can, we carry out an investigation and then send a report detailing the decision. The appeal will either be upheld or rejected. In cases where the appeal is upheld, further work will be carried out, which may include a further review of candidates’ work or a re-consideration of the decision.
Should you remain dissatisfied with the outcome of a Stage 1 appeal, you can request a Stage 2 appeal in the following cases:
It is not possible to request a Stage 2 appeal against administrative decisions.
You must make the Stage 2 appeal request within two weeks of receiving the Stage 1 appeal outcome and send it to the OCR Appeals team at firstname.lastname@example.org. The JCQ/App1 form in the JCQ A guide to the awarding bodies’ appeals processes available from the JCQ website can be used to form the basis of the appeal request.
A Stage 2 appeal is a formal hearing where both you and OCR representatives present the case to the Appeals Committee. (Although we recommend you present the case, for malpractice appeals only, the case may be heard on the basis of written evidence.) The Appeals Committee comprises a panel of people who are not directly employed by OCR, and who have had no previous involvement with the case.
The Appeals Committee will decide whether the appeal should be upheld or rejected. If the appeal is upheld, the Appeals Committee may ask for further work to be carried out or for the case to the re-considered. We will notify you of the outcome.
A Stage 2 appeal concludes your appeal options with OCR. However, should you remain dissatisfied with the outcome, you may appeal to the Examinations Procedures Review Service (EPRS), which is provided by Ofqual. EPRS only hears appeals against enquiries about results and, at its discretion, access arrangements and special consideration. The decision of the Appeals Committee in terms of malpractice decisions is final. There are no further avenues of appeal.