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For general qualifications, you can use our missing and incomplete result (MIR) service to query missing or incomplete results for your candidates. You may request an investigation into a candidate's results where you think one of the following result indicators has been incorrectly applied:
If you need further details about these results indicators then please read our handy guide:
Understanding results indicators
This service should also be used if an individual subject result for a candidate is missing or the candidate has been omitted entirely from the results supplied. Please do not use this service for candidates for whom you have not made a certification entry. These should be managed using the late certification service.
MIR requests should be submitted via Interchange. To submit an MIR request, log on to Interchange and hover over ‘Post-results’ in the left hand menu. Click on ‘Missing and incomplete results’ and follow the on-screen instructions. We do not make any charges for this service.
For vocational qualifications, if a candidate’s work was submitted, but no certificate is received or the certificate accredits different units from those expected, you should check the centre feedback report (either hard copy or via Interchange). To view the report online, log in to Interchange, hover over ‘Centre information’ and then click on ‘Examiner-moderator reports’.
If there’s no reference to the amendment of awards, you should check the centre copy of the candidate submission sheet (if applicable) or Interchange to see if the correct units have been indicated for the candidate(s) concerned. If incorrect units are shown, please contact the OCR Customer Contact Centre.