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Our team of Customer Support Managers provide dedicated support, training and guidance for centres who deliver OCR qualifications. Why not follow us on Twitter @OCRCustSupport for lots of hints, tips and reminders?
If you have any questions about administering our qualifications, or about training and network meetings, then please contact firstname.lastname@example.org. Find out which regions each Customer Support Manager looks after, and read more about them, by clicking on the links below.
I have worked to support schools, colleges, and training providers all over the world for the last twelve years and have been in a Customer Service role for longer than I care to mention. I really enjoy working at OCR and am responsible for the management of the field-based Customer Support Managers. I am always willing to help, so please get in touch if you need any support or training in the administration of our qualifications.
I joined OCR in 2013 and have been working within the education sector for 10 years. My role within OCR is a combined Regional Account Manager and Customer Support Manager position. This enables me to offer support to centres across the South West region by providing information about our qualifications, resources and the support we offer you. If you have any queries or questions about any of the qualifications and services that OCR can offer or if you would like some support then please get in touch.
I support centres in Wiltshire, Dorset, Bristol, Gloucestershire, Somerset, Devon and Cornwall.
I have been working in education and the field of exams administration for over twenty years. I have first-hand experience of the exam officer role having worked as an exams manager in both a further education college and a large secondary school – so I know just how challenging and rewarding a role it can be! I began supporting exams officers when I joined the National Assessment Agency (NAA) in 2004 as a field-based Centre Support Officer. I joined OCR as a Customer Support Manager in 2007 and have been supporting our centres for a hugely enjoyable 9 years.
I support centres in Oxfordshire, Berkshire, Buckinghamshire, Surrey, Kent, East Sussex, West Sussex and Hampshire.
I am the Customer Support Manager for the London and East regions. I joined OCR in May 2010 working in the Operations Hub and became a Customer Support Manager in September 2014. Before joining OCR I worked in Further Education and Training Provider delivery. My knowledge and experience in these roles will help to support you with the administration of our qualifications so please don’t hesitate to get in touch.
I support centres in London, Greater London, Suffolk, Norfolk, Cambridgeshire, Essex, Bedfordshire and Hertfordshire.
I became an OCR Customer Support Manager in 2007 and I've been supporting centres in the East Midlands region since 2014. I’ve worked at OCR since 2002 and always supported exams officers through my various roles. I understand how challenging and rewarding exams administration can be and am keen to hear from those in my region who may need support or guidance.
I support centres in Derbyshire, Leicestershire, Lincolnshire, Northamptonshire and Nottinghamshire.
Life at OCR started for me in March 2010. Before joining the Customer Support Team I worked in the Operational Hub, and as a Qualifications Manager. My experience in these roles has given me a diverse range of knowledge that helps to assist and support our customers in administering OCR qualifications and I really enjoy travelling around my regions, visiting different centres and meeting exams officers.
I support centres in Herefordshire, Shropshire, Staffordshire, Warwickshire, West Midlands, Worcestershire, Cheshire, Cumbria, Greater Manchester, Lancashire and Merseyside.
I joined OCR in 2014 as a Regional Account Manager and I have over 13 years’ experience in the education sector. From September 2015 my role has been Customer Support Manager, supporting centres within the North East, Yorkshire and the Humber regions. I enjoy meeting exams officers from my region at network meetings and look forward to helping you administer our qualifications.
I support centres in Tyne and Wear, County Durham, Tees Valley, North Yorkshire, West Yorkshire, South Yorkshire and Humberside.