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These Customer Service apprenticeship qualifications combine the knowledge and competence components of the frameworks in a single qualification per level.
Customer service may be the basis for someone's job role or one of many responsibilities. Either way, customer-facing activity is fundamental to business performance.
Whatever the sector, these up-to-date Apprenticeships answer the needs for raising standards in customer service and providing people with the right skills.
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the centre handbook and admin guide relevant to the qualification you are delivering.