Submissions of work for the Certificates in Principles of Customer Service (Technical Certificates) can now be made electronically. View the document below for more details:
This qualification is now closed for entries. Certification is available until 31/12/2017. Please refer to the Notice to centres below for further information.
The Level 2 and Level 3 Certificates in Principles of Customer Service Knowledge (09628 and 09629) are required components of the Customer Service Apprenticeship Frameworks (SASE and SASW). They directly replace the Level 2 and Level 3 Certificates in Customer Service Knowledge (4522 and 4523).
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the centre handbook and admin guide relevant to the qualification you are delivering.