Enter a qualification type, name or code (e.g. GCSE, English or H011) and select from the results that display below.
The last date to register candidates was 31/08/2017. Certification is available until 31/08/2018
Please refer to the Notice to centres below for further information, including the last certification dates
The OCR Level 1 NVQ Certificate in Customer Service is designed to reflect the skills and knowledge of people who are thinking about a career or working in a job which involves dealing with customers and activities.
We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the centre handbook and admin guide relevant to the qualification you are delivering.