This guidance should be read in conjunction with the JCQ booklet, ‘A guide to the awarding bodies’ appeals processes June 2020’, the JCQ supplementary information on candidate consent and grade protection (available from the JCQ website) and the OCR booklet, ‘A guide to OCR’s appeals processes June 2020’. You may also find our FAQs helpful.
On 26 August, Ofqual also provided a summary of the information it has previously published on appeals.
For the summer 2020 results, standard post-results services will not be available. Instead, there will be a new appeals process, which consists of two stages:
We will aim to complete the initial reviews and independent reviews as quickly as we can and within 42 calendar days of receiving the applications. We’ll prioritise all appeals where a university place is at stake and we intend to complete these initial reviews by the 7 September UCAS entry deadline.
Centres can submit appeals and they must be authorised by your Head of Centre.
Students cannot submit appeals directly. This includes private candidates for GCSEs, AS and Levels and Extended Projects (see below for more details about private candidates).
Appeals will be allowed for three main reasons:
Where there has been a centre error, please only submit one appeal for that qualification and reason – with all the candidates affected listed in the same appeal.
You can submit requests for an initial review for your summer 2020 results from the following dates:
The deadline for submitting an initial review is 17 September 2020.
Appeals must be supported by evidence and provide a clear explanation of the basis for the appeal. Before submitting an appeal, please read the JCQ booklet, ‘A guide to the awarding bodies’ appeals processes June 2020’ and the JCQ the supplementary information on candidate consent and grade protection (available from the JCQ website) or the OCR booklet, ‘A guide to OCR’s appeals processes June 2020’ depending on the qualification you are looking to appeal.
If you need to appeal the grades of a whole cohort, you do not need to gain the consent of students:
We will be providing more information about submitting an appeal on behalf of a whole cohort shortly.
You need the written consent from all students named in the appeal as any action taken to correct an error could result in their grades being raised, lowered or remaining the same:
The JCQ has published a candidate consent form on their website.
The Head of Centre must complete and sign a declaration form confirming they support the appeal. We have provided a sample declaration which you may use, although you may create your own if you wish. The declaration needs to be kept on file in case it is requested as part of the appeal process. It should be kept for six months following the outcome of the appeal.
The following instructions apply to AS and A Levels, Cambridge Nationals, Cambridge Technicals, Core Maths, Entry Level Certificate, FSMQ and Projects. For other vocational qualifications, you should email your application to firstname.lastname@example.org.
Applications for an initial review are submitted via Interchange. You will need the ‘Centre Administrator’ user role. Log into Interchange and click on ‘Post results 2020’ and then ‘Make appeals’ in the left-hand menu. Select the relevant link for the qualification type you are submitting an appeal for.
At the top of the page, your name and email address will be displayed. We will use this email address to send confirmations and outcomes. If the email address is not correct, click on ‘Admin>Manage centre users’ and then your user name to update it.
Enter your Head of Centre’s name and email address. We will use these details to send confirmations and outcomes.
Select the reason for the initial review from the dropdown list:
Select the qualification details from the dropdowns. If there are no summer 2020 results for your centre for a qualification or unit, it will not appear in the dropdown list. All the candidates with results will appear.
Select the candidates you wish to submit an appeal for. You can select individual candidates or use the ‘select all’ box on each page to select all candidates. If you have any candidates with a place in higher education dependent on the outcome, tick the box and we will do what we can to complete the appeal by the 7 September UCAS deadline.
Next, provide an explanation of the basis for the appeal. You have a maximum of 2500 characters.
Upload the evidence to support your appeal. You can upload a maximum of three files (files must not be greater than 5MB in size). Note, you can submit your appeal without uploading a file but your appeal will not be accepted if we do not have enough evidence.
Tick the box to confirm that the Head of Centre has completed a declaration and you have obtained written candidate consent where relevant.
If you submitted your request for an initial review via Interchange, once you have submitted your request, you will see a confirmation message within Interchange.
We will also email a confirmation to your Head of Centre and you. Please keep this safely as it is your record of the appeal request. It will not be possible to view the submitted request on Interchange.
If the appeal is accepted by us, we will email the outcome to you and your Head of Centre. Where there has been a change to results, we will send the outcome securely using our file-sharing system, Kiteworks.
Any updated results will be available to view within the Results area of Interchange.
If you are not happy with the outcome of your initial review, you can request an independent review by emailing email@example.com within 14 days of receiving your outcome.
Our fees apply to general and vocational qualification appeals this summer. Schools and colleges will not be charged for appeals, if they’re successful.
We will provide all data – such as prior attainment – free of charge.
These fees will apply to unsuccessful appeals. They will also apply when a school or college submitted data that was wrong.
We’ll only invoice schools and colleges after the outcome of an appeal is confirmed and after schools and colleges have received our rebate from their entry fees.
If you are a private candidate, you may make an appeal directly to us for Cambridge Technicals, Cambridge Nationals, Core Maths, Entry Level Certificate, FSMQ, Foundation/Higher Projects, Functional Skills, Life and Living Skills and Using ICT (Entry 3). Please contact us to request an appeal form and payment details. You will need to submit the form and pay for the appeal before we process your application.