This guidance applies to AS and A Levels, Cambridge Nationals, Cambridge Technicals, Core Maths, Entry Level Certificate, Extended Project, FSMQ and GCSE.
For Functional Skills, Life and Living Skills, Digital Employability and Entry Level Award in Using ICT, please see our separate guide.
For the summer 2021 results, standard post-results services will not be available. Instead, there will be a new appeals process.
JCQ has published detailed guidance on their website including a guide to the appeals process, detailed appendices and dedicated appeals FAQs. Please read these carefully before carrying out or submitting appeals.
JCQ has also published a student appeals guide and a handout which you may want to pass on to your students.
We’ve also produced a quick guide to appeals this summer to support you and teachers.
If a student thinks an error has been made with their grade there are two stages for post-results appeals:
Students must provide written consent for centre reviews and appeals to OCR and confirm they understand the possible outcomes that grades could be raised, lowered or remain the same.
Students cannot submit grade change requests and appeals directly to OCR. This includes private candidates.
Centres will submit grade change requests and appeals to us via Interchange.
You'll need the Centre Administrator role to view the 'Appeals 2021' menu item.
If you need other staff to be able to submit appeals, they will also need Centre Administrator access. To request additional Centre Administrators within your centre, please complete and return a new Interchange Agreement.
You can submit grade change requests and appeals from the candidate results release dates (10/12 August) as follows:
You will need to upload evidence to support all grade change requests and appeals. However, what you provide will depend on the reason for the request. We’ve provided a summary below. We may ask for further information or evidence once we’ve reviewed your request.
For all grade change requests, whether the error is procedural or administrative, you will need to upload the following:
Please refer to Appendix C (JCQ’s checklist of the evidence centres are required to submit) for full details of what must be included.
OCR administrative error:
Centre procedural error:
Unreasonable exercise of academic judgement – selection of evidence/determination of grade:
We accept the following file types:
If the file type you need to upload is not supported, you can add it to a zip file and upload the zip file instead. The maximum file size is 4GB for each individual file up to a total file size of 25GB for each candidate’s submission. If a file is over the maximum size, you must reduce that file’s size using a tool such as Handbrake or split the file into separate files – up to a maximum of 20 files.
Please use the following format when naming your files:
Centre Number_Candidate Number_Candidate Surname and First Initial_Qualification Level_Entry Code_Description
Please do not use special characters such as apostrophes in the file name.
Grade change requests and appeals must be submitted via Interchange. You will need the ‘Centre Administrator’ user role.
Log into Interchange and click on ‘Appeals 2021’ and then ‘Make grade change requests and appeals’ in the left-hand menu.
You will see the landing page, which contains links to the services as well as the centre dashboards.
For all services, at the top of the page, your name and email address will be displayed. We will use this email address to send confirmations and outcomes. If the email address is not correct, click on ‘Admin>Manage centre users’ in the left-hand menu and then click on your user name to update it.
If you want confirmations and outcomes to be sent to another member of staff, for example, if you will not be available or you want to include the head of department, overwrite their name and email address in the space provided. You can't leave these fields blank so, if you don't want to add another member of staff's details, leave your own details here.
Enter your Head of Centre’s name and email address. We will use these details to send confirmations and outcomes. These are mandatory fields.
Select the reason from the dropdown list. You can select more than one reason.
Select the qualification details from the dropdowns. If there are no summer 2021 results for your centre for a qualification, it will not appear in the dropdown list. All the candidates with results will appear.
Select the candidate you wish to request a grade change or submit an appeal for. You cannot select more than one candidate.
If this is a priority request, enter the UCAS ID (using the format 123-456-7890). Priority requests are for students applying to higher education who did not attain their firm choice wanting to appeal an A Level or other Level 3 qualification.
For grade change requests, choose the grade you want to amend your student’s results to from the dropdown list. This option will not be available to view for appeals.
Next, give the reasons for submitting the request. You have a maximum of 2500 characters. If all the reasons will be provided in your uploaded evidence, you can simply enter ‘see attached documents’. You do not need to duplicate information here.
If this is an appeal following a grade change request, you will see the reason you provided for the original grade change request. You can edit this to provide the reason for submitting the appeal.
Unless this is an appeal following a grade change, you will see the ‘Save and continue’ button. When you click this button, the request will be saved at this stage and available to view from the centre dashboard.
Next, upload the evidence to support your request. You can upload up to 20 files to a maximum of 25GB with no individual file being larger than 4GB.
You must upload all your files at the same time – you cannot upload, save and return.
If you have any difficulties uploading your files, please email us at email@example.com.
Tick the declaration boxes and click ‘Submit’. You will then see a confirmation message on-screen.
We will also email a confirmation to you, your Head of Centre and the named contact if you provided one.
If the request is accepted by us, we will email the outcome to you and your Head of Centre. If we cannot accept your request, we will let you know.
As soon as you click ‘Save and continue’, you will be able to view the request from the centre dashboard. There is one dashboard for AS and A Level, Cambridge Nationals, Core Maths, Entry Level, Extended Project, FSMQ, GCSE and another for Cambridge Technicals.
You will see the status of the appeal:
From this page, you can click the reference to view the appeal you have submitted. For any submitted grade change requests you can also click ‘Submit appeal’ in the action column to submit an appeal for this candidate and qualification.
Here are the details of our policy on appeal fees. No school or college will be charged if an appeal is successful.
Centre review (Stage 1): leading to a grade change request to OCR following a centre review (or a quality assurance check)
Free – We will not charge independent schools for an appeal to OCR if the appeal is upheld (i.e. successful)
A £100 fee will be charged to independent schools if an appeal is not upheld (i.e. not successful)*
Our appeals fees apply to AS and A Levels, Cambridge Nationals, Cambridge Technicals, Core Maths, Entry Level Certificate, Extended Project, FSMQ and GCSE. We will only invoice independent schools after the outcome of an appeal is confirmed and we have provided our rebate on summer 21 fees (42% of fees for GCSEs and A Levels, 20% for Cambridge Nationals and Cambridge Technicals).
*We will only charge a fee for an unsuccessful appeal by independent schools to cover our costs. The DfE has provided funding that covers the fixed costs of exam boards for appeals made by state schools and colleges and those appealing on behalf of private candidates, but not independent candidates. We are charging a fee which is equivalent to the funding we are receiving for state school students.
We want to make sure there is a consistent approach to any exceptional late requests. If you receive late requests from students for a Stage 1 appeal, please consider whether there have been exceptional circumstances that warrant accepting the request. If you want to submit a grade change request following a late Stage 1 appeal, or you received a late Stage 2 appeal request, please follow the instructions above. You must however provide additional information about the reason the appeal has not been submitted on time.
Students should be allowed a reasonable time to make the decision to progress to Stage 2 having received the outcome of Stage 1 and any information that is relevant to the decision to submit the appeal.
Appeals are an important safety net for students so we want to ensure that they have access to these where their case has been delayed through no fault of their own. Therefore, we will consider the circumstances of the case and reasons for the delay that you have provided when making a decision about whether or not we are able to accept the late request. Cases with no explanation for the delay will be rejected.
Similarly, if you identify an error affecting a grade after 17 September, please submit this to us along with an explanation of why this has been identified so long after results were issued.
If you need to submit grade change requests and appeals, here are a few troubleshooting points that might help: