The Freedom of Information Act promotes greater openness and accountability across the public sector by requiring all public authorities to make information available.

For all general Freedom of Information Act queries call our customer contact centre.

A formal complaint can be raised if:

• You believe Cambridge Assessment or OCR is not complying with their publication schemes under the Freedom of Information Act or
• You are unhappy with the way that an access request has been handled or the outcome of the consideration of the request and the issue cannot be resolved informally with the member of staff dealing with the original request.

Complaints must be submitted to:

• By email: harris.john@cambridgeassessment.org.uk, or
• By post: Mr J Harris, Corporate Affairs Manager, Cambridge Assessment, The Triangle Building, Shaftesbury Road, Cambridge CB2 8EA.

We will respond to complaints within 20 working days.

Complainants have the right to complain directly to the Information Commissioner if they are dissatisfied with the outcome of the procedure.

For other complaints, please refer to the procedure outlined on the feedback and complaints page.