The Freedom of Information Act promotes greater openness and accountability across the public sector by requiring all public authorities to make information available.
For all general Freedom of Information Act queries call our customer support centre.
A formal complaint can be raised if:
Complaints must be submitted to:
We will respond to complaints within 20 working days.
Complainants have the right to complain directly to the Information Commissioner if they are dissatisfied with the outcome of the procedure.
For other complaints, please refer to the procedure outlined on the feedback and complaints page.