If you’ve not received labels a week before an exam, please contact our customer support centre to request replacements.
If you still haven’t received your labels within three days of an exam, you can request one emergency replacement label from Interchange.
To do this, log in to Interchange, hover over ‘Resources and materials’ in the left-hand menu, click on ‘Emergency exam labels’.
Requests should be processed within 12 hours.
Yellow labels
Click on ‘Examiner address labels’ and follow the on-screen instructions. If possible, the label should be printed onto yellow label stationery. Please note that only one label can be generated and it is important you only use it once (do not produce duplicate copies).
If you need more than one label to despatch the scripts for an examination, please call our customer support centre and we will arrange for the originals to be re-sent.
White labels
Click on ‘Examiner and coursework moderator address list’ and follow the on-screen instructions. Within this list you will be able to find the examination together with the address where the work is to be sent. Add these details to your own label.