In an ideal world, all entries would be right first time but we understand that changes often need to be made.
If you need to update candidates’ personal details, e.g. name or date or birth, you can do so free of charge. Please email firstname.lastname@example.org with the details.
If you wish to change a candidate’s whole name (rather than correct a spelling mistake), you will also need to send proof of the candidate’s name change.
You cannot usually withdraw Functional Skills entries once they have been made as question papers are sent out automatically as soon as the entry is processed. However, if you submit an entry in error and call us immediately, it may be possible to cancel the entry before it has been processed.