An awarding body’s decision to award special consideration will be based on various factors, which may vary from learner to learner and from one assessment to another. These factors may include the severity of the circumstances, and the date and nature of the assessment. 

For timetabled exams or for coursework, controlled, practical or oral assessments, you apply via the special consideration online portal on Interchange. 

If a candidate sits the wrong paper then you will need to apply for special consideration as ‘absent’ for the paper they missed. Approval is subject to the student certificating in the same series as the missed exam and meeting the minimum requirements for enhanced grading. Keep the original entry if it was correct before the wrong paper was taken. Do not change the entry to match the wrong paper. Please do not send the wrong paper to us – keep it in an envelope in your secure storage – just in case we need to request it later.

If a candidate leaves the exam early and you are applying for special consideration then please let us know how long they were present for, as well as the duration of the overall exam.  

If an application you have made has been rejected when you expected it to have been accepted, contact the special requirements team at srteam@ocr.org.uk and they will review the outcome. Some applications are automatically rejected by the online system.

Please note, following the publication of results, applications will only be accepted in the most exceptional circumstances and must be submitted before the deadline for reviews of results for the respective examination series.

A member of the senior leadership team must produce compelling evidence to support a late application.

An application for special consideration cannot be submitted after the completion of a review of results.

If all or part of a candidate’s work is lost or damaged through no fault of the candidate, please submit an application via the special consideration online portal on Interchange. 

If that is not possible, then complete and submit a Notification of Lost Centre Assessed Work (JCQ/LCW Form 15), which is available from the JCQ website. 

Marks should be submitted in the normal way and the moderator must be informed of the application.

You may find these tips helpful when making your application:

• When searching for a candidate, try searching using one field – the more fields you enter, the less likely you'll return any results.
• If you can't find an individual candidate, try using the ‘multiple candidate’ option which will list all candidates entered for a component or unit (and then just select the one candidate you need).
• If you need to submit an application for a number of students affected by the same reason and for the same unit, please use the ‘multiple candidate’ option. If you have more than 10 candidates, there will be more than one page so make sure you select all the candidates you need to.

If you have any queries, please contact the OCR special requirements team at srteam@ocr.org.uk.

Where a candidate has been fully prepared and entered for one of our qualifications but has encountered exceptional mitigating circumstances beyond their control and is unable to sit any of our set examinations/assessments, please contact our special requirements team. We can advise you of the process and the information required. Based on this information, we may issue a statement of recognition. A statement of recognition records the candidate’s potential qualification grade(s), according to the centre, had our set examinations/assessments been completed. 

The statement of recognition is designed to support the candidate’s progression to the next stage of education, training, or employment. It can inform discussions with Further Education/Higher Education institutions, other education providers, and employers, to facilitate progression. The statement of recognition is provided by OCR based on the information supplied by the centre and is not a qualification certificate. This is different to an honorary certificate. 

If you think you have a candidate for whom a statement of recognition may be appropriate, please email the special requirements team at srteam@ocr.org.uk.