Customer support blogs

Year:

Marking reviews and appeals: what do the latest changes mean for schools? - Dr Frances Wilson 16/03/2017

In her latest blog, Dr Frances Wilson, Principal Researcher, discusses Ofqual's latest decisions about the requirements for reviews of marking, moderation and appeals and what this means for you in 2017 and beyond.
Supporting centres: invigilator guidance - Helen O'Leary 10/03/2017

In this post, Helen provides some useful resources that you might find useful to support your invigilator team training.
A week in the life of a Customer Support Manager - Paul Jones 10/11/2016

In his first blog Paul Jones, Customer Support Manager for the West Midlands and North West, describes a typical week.
Additional information about enquiries about results: what does this mean for you? - Andy Barrott 11/08/2016

In his first blog, Andy Barrott, Senior Manager in Assessment Standards, discusses the additional information which will be available to centres if they submit an enquiry about results - and how this can be requested.
Keeping track of your question papers - Alison Brennan 13/06/2016

In her first blog, Alison Brennan, Manager of our Post-Assessment Services Team, discusses how we keep track of over 3 million question papers (or 'scripts') and what steps we take to ensure all candidates receive a grade.
Marking reviews and appeals: what does this mean for you? - Dr Frances Wilson 27/05/2016

In her latest blog Dr Frances Wilson, Principal Researcher, discusses Ofqual's consultation on the marking of GCSE, AS and A Levels and what this means for you in 2016 and beyond.
How linear qualifications and grade boundaries work - Mike Forster 10/05/2016

In his first blog post, Mike Forster, Head of Research and Technical Standards, explains how the new linear qualifications will work and highlights important differences in the setting of grade boundaries.
Understanding exams terminology – a glossary – Gail White 09/05/2016

In her first blog post, Gail White, Customer Support Manager (East Midlands), provides a handy glossary guide to technical terms and acronyms used within the education sector.
Reformed Qualifications – External Assessment - Alison Leather 11/04/2016

In her latest post, Alison Leather, Customer Support Manager for the South East, discusses AS Level external assessment for reformed qualifications and the key points you’ll need to consider in summer 2016.
Entries – getting it right first time! – Sharon Green 07/03/2016

In her latest blog, Sharon Green, Manager (Entries and Set-up), provides some guidance on submitting successful entries first time as we approach the June 2016 entry deadline on 21 February. Sharon’s team have produced a checklist which you might find useful when submitting your entries.