A day in the life of a Customer Support Manager - Jane Parsons 21/11/2017 Jane Parsons, Customer Support Manager for the South West, describes a typical day.
The lowdown on our on-screen testing system upgrade - Jane Parsons 05/07/2017 In her latest blog Jane Parsons, Customer Support Manager for the South West, provides more detail about the changes we're making to our on-screen testing system.
How ‘extended reviews of marking' will work this summer – Alison Leather 17/05/2017 In her latest post, Alison Leather, Customer Support Manager for the South East, takes a detailed look at how extended reviews of marking will work for the June 2017 series now that Ofqual has removed the automatic protection of grades.
Marking reviews and appeals: what do the latest changes mean for schools? - Dr Frances Wilson 16/03/2017 In her latest blog, Dr Frances Wilson, Principal Researcher, discusses Ofqual's latest decisions about the requirements for reviews of marking, moderation and appeals and what this means for you in 2017 and beyond.
Supporting centres: invigilator guidance - Helen O'Leary 10/03/2017 In this post, Helen provides some useful resources that you might find useful to support your invigilator team training.
A week in the life of a Customer Support Manager - Paul Jones 10/11/2016 In his first blog Paul Jones, Customer Support Manager for the West Midlands and North West, describes a typical week.
Additional information about enquiries about results: what does this mean for you? - Andy Barrott 11/08/2016 In his first blog, Andy Barrott, Senior Manager in Assessment Standards, discusses the additional information which will be available to centres if they submit an enquiry about results - and how this can be requested.
Keeping track of your question papers - Alison Brennan 13/06/2016 In her first blog, Alison Brennan, Manager of our Post-Assessment Services Team, discusses how we keep track of over 3 million question papers (or 'scripts') and what steps we take to ensure all candidates receive a grade.
Marking reviews and appeals: what does this mean for you? - Dr Frances Wilson 27/05/2016 In her latest blog Dr Frances Wilson, Principal Researcher, discusses Ofqual's consultation on the marking of GCSE, AS and A Levels and what this means for you in 2016 and beyond.
How linear qualifications and grade boundaries work - Mike Forster 10/05/2016 In his first blog post, Mike Forster, Head of Research and Technical Standards, explains how the new linear qualifications will work and highlights important differences in the setting of grade boundaries.