Customer support team

Life at OCR started for me in March 2010. Before joining the Customer Support Team I worked in the Operational Hub and as a Qualifications Manager. My experience in these roles has given me a diverse range of knowledge that helps to assist and support our customers in administering OCR qualifications. 

I really enjoy working at OCR and am responsible for the management of the field-based Customer Support Managers.

I have been working in education and the field of exams administration for over twenty years. I have first-hand experience of the exam officer role having worked as an exams manager in both a further education college and a large secondary school – so I know just how challenging and rewarding a role it can be! I began supporting exams officers when I joined the National Assessment Agency (NAA) in 2004 as a field-based Centre Support Officer. I joined OCR as a Customer Support Manager in 2007 and have been supporting our centres for a hugely enjoyable 10 years.

I support centres in Oxfordshire, Berkshire, Buckinghamshire, Surrey, Kent, East Sussex, West Sussex and Hampshire.

I am the Customer Support Manager for the North West and West Midlands, having joined OCR in January 2018. I have been working in education for twenty years and have experience of exams administration through my role as Assessment Manager at a university medical school and more recently as an Exams Officer in a large high school. I know, first hand, how challenging the role can be so I am looking forward to assisting and supporting centres within my region.

I support centres in Herefordshire, Shropshire, Staffordshire, Warwickshire, West Midlands, Worcestershire, Cheshire, Cumbria, Greater Manchester, Lancashire and Merseyside.

I joined OCR in 2013 and have been working within the education sector for 10 years. My role within OCR is as a Customer Support Manager. This enables me to offer support to centres across the South West region by providing information about our qualifications, resources and the support we offer you. If you have any queries or questions about any of the qualifications and services that OCR can offer or if you would like some support then please get in touch.

I support centres in Wiltshire, Dorset, Bristol, Gloucestershire, Somerset, Devon and Cornwall.

I’ve been with OCR since 2014, as the Regional Account Manager for London, previously working for a FE college for 6 years. Moving into the role of Customer Support Manger in April 2017 ensures I can continue to support centres in London. If you have any questions about our qualifications and services or if you would like some support then please get in touch.

I support centres in London and Greater London.

I joined OCR in 2014 as a Regional Account Manager and I have over 13 years’ experience in the education sector. From September 2015 my role has been Customer Support Manager, supporting centres within the North East, Yorkshire and the Humber regions. I enjoy meeting exams officers from my region at network meetings and look forward to helping you administer our qualifications.

I support centres in Tyne and Wear, County Durham, Tees Valley, North Yorkshire, West Yorkshire, South Yorkshire and Humberside.

I became an OCR Customer Support Manager in 2007 and I support centres in the East Midlands and Eastern regions. I’ve worked at OCR since 2002 and always supported exams officers through my various roles. I understand how challenging and rewarding exams administration can be and am keen to hear from those in my region who may need support or guidance.

I support centres in Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, Suffolk, Norfolk, Cambridgeshire, Essex, Bedfordshire and Hertfordshire..